Frequently Asked Questions

Become a retail partner - sign up now!

Frequently Asked Questions

Q. Once I become a HanesBrands business partner purchasing via HanesBrandsB2B.com will there be someone available to train me on how to use the website?
A. Our customer service agents are happy to help with any specific questions you may have.  The fastest and easiest way to learn how to use the site is to go through the online tutorial that is located on the website.

Q. What is the preferred method of payment?
A. Credit Card is the preferred method of payment

Q. Is there a minimum that I have to order?
A. No. That is one of the great benefits of ordering via HanesBrands business to business website, HanesBrandsB2B.com. You can order one of many items or many of one item.  This allows you to manage your business based on your needs.

Q. Where do my orders ship from, and how is my order shipped?
A. All orders placed via HanesBrandsB2B.com ship from Rural Hall, North Carolina (27105). You have multiple shipping options.

Q. Do I need to provide an email address?
A. Yes, this is how HanesBrands provides you with order confirmations, ship confirmations, promotional opportunities, newsletters, product updates, invoices and more.  Please be sure to add service@hanesbrandsb2b.com to your e-mail address book.